1. SERVICE
Musa Yarn has as a priority the satisfaction of its customers and wants to achieve it through excellent service. Therefore, it guarantees the quality of the products delivered and the delivery of the same in the terms mentioned below. In addition, we consider that the products correspond to what is detailed on the web and the labels in terms of weight and dimensions. Help If you need help to make the purchase online or about any product, do not hesitate to contact us through our contact form or through the email info@musayarn.com Privacy All the data provided by Musa Yarn customers will be treated with extreme privacy and will not be provided to third parties, except when necessary for the delivery of the order. Bank details are processed directly by the Redsys payment gateway or PayPal. Therefore, Musa Yarn will never see the credit card information of the customers, he will simply receive the payment and the details of the order to elaborate it. For more information see the following link Musa Yarn Privacy Policy
2. REQUESTS
Price The price of the products will be the one always indicated on our website unless an error occurs. All prices include VAT in force but exclude shipping costs that will vary depending on the country where the delivery is. Coupons cannot be combined with other coupons or promotions in force. If there is any type of discount on the products on the web, the coupons will not be valid until the end of it. Sales and special promotions. For orders placed before or after the days in which there has been a special promotion will not be modified or adjusted in price or characteristics. Order confirmation Once the customer has made the payment corresponding to the order, an order confirmation will be sent to him in the form of an email.
3. PAYMENT
Payment method Payments for orders can be made by credit or debit card through the Redsys payment platform or through PayPal. Privacy and security We have hired xx, a company that issues SSL certificates, which protect consumer privacy. Reimbursement You have more information in the Transport section.
4. RETURNS
If you are not satisfied with your purchase, you have 14 days from receipt of your order to return the complete products you want and we will issue you the corresponding refund. Follow the steps below. Once we receive the returned products in our warehouse your refund will be processed immediately. The amount to be refunded will be equal to the price paid for the returned products. The user will be responsible for the shipping costs corresponding to the return. We remind you that it is only possible to make the return in exchange for a refund for the amount of the product to be returned. For changes of balls, color or model, you must make a new purchase in musayarn.com Musa Yarn can not be held responsible if the products it receives from a return and the products marked by the customer on the return note do not match. You can only make the refund for the amount of the products received in their original condition and without handling. Returns of Kits or patterns will not be accepted. If you have received a defective or erroneous product, please contact our Customer Service team through the contact form or email info@musayarn.com and we will detail how to make the return at no cost and in a very simple way.
The refund of the amount will be made through the same payment method chosen to pay for the order
5. SHIPPING AND TRANSPORT
All orders received online before 1pm will be processed the same day. Delivery times will depend on the country of destination, being the usual 24-48 working hours from the departure of the order from the warehouse.
Shipping will be free for Spain for orders over 50€ and free for most European countries for orders over 80€.
6. WOOL COLORS
Due to the treatment of the photographs and the different resolutions of the computer screens, the actual color of the balls may differ from that of the web.
7. COMPANY
For any query, claim or suggestion, the customer may contact us through the contact form or by email to info@musayarn.com. Do you want to let us know of a mistake or thing we are doing wrong? Any practices that you see reproachable with our activity? Write to us at info@musayarn.com and we will treat you with the utmost confidentiality and priority.
MUSA YARN S.L.
B10800936